Last updated September 2026
Everything in our resource library is a digital download. This policy explains how delivery works and when a refund is possible.
What you are buying
Each workbook, toolkit, guide, and bundle is a digital PDF. There is no physical product and nothing is shipped.
You can read the file on screen or print it for your own use.
Delivery
A download link is sent to the email address used at checkout, immediately after payment is confirmed.
If the link does not arrive within a few minutes, check your spam or promotions folder, then write to us and we will send the file directly.
Refunds
Because digital files are delivered instantly and cannot be returned, all sales are final once the file has been downloaded.
We will always make it right if something goes wrong. If your file is damaged, incomplete, will not open, or you were charged twice, contact us within 14 days of purchase and we will replace the file or issue a full refund.
If you bought the wrong resource and have not downloaded it yet, contact us within 14 days and we will swap it or refund it.
Licensing and sharing
Purchases include a single-user license. Please do not forward, upload, resell, or distribute the files.
Team, organizational, classroom, and program licensing is available and priced by group size. Write to us and we will send options.
Programs and engagements
Speaking, workshops, and consulting engagements are covered by the cancellation and rescheduling terms in their own written agreement, not by this policy.
Contact
For anything related to an order, write to serena@strategicallyhuman.co and include your order email.